Vice President of Operations – Americas
Senator Hotels & Resorts – Caribbean (April 2019 – May 2024)
- Created an operational structure in the Americas to support the group’s expansion.
- Oversaw properties in Puerto Plata (Dominican Republic) and the new opening in Cancún (Mexico).
- Led human resources, administration, common areas, and financial forecasting.
- Negotiated contracts, coordinated multidisciplinary teams, and managed operating budgets.
Administrative Director – Beach Club
Mamitas Beach Club – Mexico (November 2018 – April 2019)
- Managed the overall operation of a beach club with 3 restaurants, bars, and a spa.
- Developed operating manuals and commercial expansion plans.
- Oversaw human resources, marketing, and live music event coordination.
Hotel General Manager
Gran Hotel Bali – Benidorm, Spain (December 2016 – September 2018)
- Directed daily operations of a hotel with 776 rooms and nearly 200 employees.
- Managed budgets, compliance, service quality, and operational goals.
- Designed objectives and action plans for departmental managers.
Chief Operating Officer – Resort Cluster
Bahía-Príncipe – Akumal, Mexico (April 2013 – January 2016)
- Supervised 4 hotels with over 3,000 rooms and extensive staff.
- Negotiated major contracts, managed union relations, and acted as legal representative.
- Achieved $850,000 USD in external contract savings and environmental certifications.
Hotel General Manager
Bahía-Príncipe Coba – Mexico (January 2011 – March 2013)
- Managed the hotel’s complete operation, ensuring quality and compliance.
- Awards: Golden Apple 2011, Crystal Award 2012, improved TripAdvisor ranking.
Hotel General Manager
Sandos Playacar – Mexico (November 2009 – October 2010)
- Directed a hotel with over 800 rooms and 700 employees.
- Oversaw legal representation, union relations, and budget preparation.
- Implemented performance bonus programs.
Hotel General Manager
Sandos Caracol – Playa del Carmen, Mexico (December 2004 – October 2009)
- Supervised daily operations of a 1,000-room hotel with nearly 800 employees.
- Legal representative, managed union negotiations and external contracts.
- Achievements: opening, expansion, and eco-certifications (Martí, Travel Life, Cristal).
Hotel General Manager
Riu Jalisco – Bahía de Banderas, Mexico (April 2002 – November 2004)
- Oversaw all hotel operations, compliance, and financial planning.
- Awards: Golden Apple (2003, 2004).
Hotel General Manager
Riu Palace México – Playa del Carmen, Mexico (December 2000 – March 2002)
- Directed operations, legal compliance, quality control, and finances.
- Awards: TUI Holly (2nd place), Golden Apple, JMC Long Hau (1st place).
Hotel General Manager
Riu Tequila – Playa del Carmen, Mexico (July 1998 – November 2000)
- Opened and operated the hotel from the ground up.
- Awards: Golden Apple and TUI Holly (3rd in 1999, 2nd in 2000).
Hotel Assistant Manager
Riu Naiboa – Punta Cana, Dominican Republic (September 1996 – June 1998)
- Supported the General Manager, coordinated departments, and boosted upselling.
- Implemented procedures and housekeeping standards.
Front Desk Receptionist
Hotel Santo Domingo – Madrid, Spain (January 1996 – July 1996)
- Started career in the hospitality industry at the reception desk, guest services.